Total Quality Programs are applied with huge benefits since the 1980’s in the manufacturing environment. Numerous versions exist that have led to the development of standardized approaches like Six Sigma. Yet Total Quality is not yet widespread in project environments. In our new White Paper “Total Quality Programs in Project Organizations: Release the Power of your People to Build the Organization you Need to Tackle Complex Projects” [2012-22], we draw on Project Value Delivery’s extensive experience in the implementation of Total Quality Programs in project-oriented organizations to explain what it takes and what are the significant benefits that can be expected.
Are you ready to unleash the power of your people?
Total Quality is an approach that developed as the gains from more traditional quality systems (‘do-what-I-say’ conformance models based on procedures, etc.) reached their limits. There are numerous versions of Total Quality; however, it is best described as a mindset. The main change is from a top-bottom approach to quality to a bottom-up approach, recognizing that everybody can do worthwhile suggestions, and should be able to participate, and change the way of working. Companies that have implemented Total Quality programs have seen dramatic improvements in the consistency of the quality of their products, with an immediate impact on their bottom-line, as well as a much higher rate of innovation and a better suitability of their products to their customers; this has often resulted in these companies reaching the top tier of their markets.
Complex projects require processes that deal with this complexity, cutting effectively across departments and functions. Total Quality is one of the most effective and quickest ways to embed these processes in the organization.
While most Total Quality programs have been developed in the context of the Manufacturing Industry, there are ways to extend the same principles and processes to the project-oriented companies.
Total Quality should be viewed as a long term investment that will define a new culture in the organization, significantly improving its performance. Total Quality in your project organization is not an option.
Read our new White Paper “Total Quality Programs in Project Organizations: Release the Power of your People to Build the Organization you Need to Tackle Complex Projects” [2012-22] to know more about how to implement Total Quality in your project-oriented organization.
